FAQs

Becoming a Member is easy – for the fastest service, sign up below. All prices are GST inclusive.

BUY MEMBERSHIP

You can also sign up at any membership desk in the Gallery. Memberships purchased onsite will be issued immediately.

Our fortnightly e-newsletter is full of news from the Gallery, events and Members-exclusive content. If you’d like to hear from us, be sure to opt-in when signing up so that you’re added to our mailing list.

Memberships purchased at the Gallery are activated and issued on the spot.

If you purchase online, you can elect to have your membership

• posted to you
• pick it up from the Gallery or
• receive a paperless membership.

Online membership purchases are active once payment is received, and Members will receive a welcome email immediately. If you opt to receive a digital card, this will arrive with your welcome email.

If you choose to pick up the welcome pack, you collect it from our information desk on the Gallery’s ground level at your leisure.

If you opt for paperless membership, a digital membership card will be issued immediately in lieu of a welcome pack.

You can choose between a 1-year and 3-year membership:

*Proof of ID (Gold Card, student ID, Community Services Card etc) is required when signing up. If you are a full-time student or Community Services Card holder, you can choose between a discounted 1-year membership or a 3-year membership at the standard price. 

All prices are GST inclusive. 

We offer concession memberships for Community Services Card holders, full-time students and seniors (65 years and over). Please bring proof of ID (Gold Card, student ID etc) when signing up. Please note: students and Community Services Card holders are only eligible for a discount on a 1-year membership.

Yes — a membership to Auckland Art Gallery Toi o Tāmaki makes the perfect gift. For the fastest service, sign up below. All prices are GST inclusive.

GIFT MEMBERSHIP

You can also purchase a gift membership at any membership desk in the Gallery. Gift memberships purchased onsite will be issued immediately.

Our fortnightly e-newsletter is full of news from the Gallery, events and Members-exclusive content. If you’d like for your giftee to hear from us, be sure to opt-in when entering their details so that they’re added to our mailing list.

If you purchase online, you can elect to have the gift membership

• posted to you
• collect it from the Gallery or
• gift a paperless membership.

When purchasing a gift membership online, you can select any date up to 90-days in the future, to have it activated. A welcome email will be sent to the recipient on this date. If you purchase it at the Gallery, a welcome email will be sent straight away.

If you choose to pick up the gift membership, you will receive an email notification when it is ready to collect. You can retrieve it from our information desk on the Gallery’s ground level.

If you opt for paperless membership, the giftee will not receive a welcome pack, but a digital card will be emailed to them on the stipulated activation date (if purchased online, otherwise the email will be sent immediately).

Please note: Community Services Card concession not applicable to gift membership.

You can gift a 1-year or 3-year membership:

*Proof of ID (Gold Card, student ID etc) is required when signing up. If your gift recipient is a full-time student, you can choose between a discounted 1-year membership, or a 3-year membership at the standard price.

​All prices are GST inclusive. 

When purchasing a gift membership online, you can select any date up to 90-days in the future. The membership will be active from the date selected. A welcome email will be sent to the recipient on this date. If you purchase it at the Gallery, a welcome email will be sent straight away.

The gifter can include a personal message to the giftee. This message and the name of the gifter will be featured in the welcome email.

If the giftee is already an Auckland Art Gallery Member, we will treat your purchase as a membership renewal, and extend their membership for one or three year(s), depending on the membership purchased. The giftee will receive a digital renewal notification and they can keep using their existing membership card.

If you want to make sure the giftee is not a Member yet, please get in touch at membership@aucklandartgallery.com prior to purchasing a membership.

Memberships purchased at the Gallery are activated and issued on the spot.

Online membership purchases are active once payment is received, and Members will receive a welcome email immediately. We can either post the welcome pack to you, you can choose to pick it up at the Gallery at your leisure, or you can opt for a paperless membership. If you choose the latter, a digital membership card will be emailed in lieu of a welcome pack.

Everyone is welcome to become a Member of Auckland Art Gallery Toi o Tāmaki. International Members enjoy the same benefits as New Zealand Members, which means you can visit all our exhibitions free of charge as often as you like. Please note that it can take up to four weeks for your membership to arrive via international post, depending on your location.

International Members will receive digital copies of magazine Art Toi instead of hard copies.

As an employee of Auckland Unlimited, you can use your Employee Benefit Pass in exchange for a one-year Gallery membership. Visit our information desk at the Gallery to sign up. You’ll receive a digital membership card as soon as your eligibility is confirmed. Physical membership cards are available upon request. Please note, welcome packs will not be issued for memberships redeemed as part of the Employee Benefit Pass scheme.

At this stage, our membership is for individuals only and is non-transferable.

Contact membership@aucklandartgallery.com if you’d like to purchase gift memberships for your staff.

Contact advancement@aucklandartgallery.com to hear about our combined membership and hosting packages for businesses. 

Your membership fee is not tax deductible, but any donation you make to Auckland Art Gallery Toi o Tāmaki over $5 is tax deductible and we will automatically send you a tax receipt. You can make a donation as part of the membership sign up or renewal process or by emailing us.

To ensure your security, credit card details are sent through a secure payment server. The currency referred to is New Zealand dollars. The accepted cards are Visa and Mastercard.

For security reasons we do not accept credit card payments via email or phone. 

For information on automatic renewals, see ‘Renewing and managing my membership’ FAQs.

No. Membership subscription fees are non-refundable.

You can redeem your voucher, in person at the Gallery, or by contacting our team here. Have your voucher number handy and we’ll handle the rest!

Terms and conditions apply. Vouchers are valid until expiry issued on the physical card. Vouchers are non-refundable and cannot be redeemed or sold for cash in part or full. There will be no replacements for lost or stolen vouchers. The terms and conditions of this voucher shall be amended at any time at the discretion of Auckland Art Gallery Toi o Tāmaki and shall be binding on the customer.

Yes, Auckland Art Gallery Members receive free entry to paid exhibitions. The full list of benefits includes: 

• FREE unlimited entry to paid exhibitions
• Exclusive exhibition previews
• Members Lounge access 
• Events curated specifically for Members
• A subscription to our Gallery magazine, Art Toi.
• Regular email newsletters
• 10% discount on food and beverages at our café
• 10% discount at our shop (excludes sales and promotions. Discount not currently available online.) 
• 10% discount on venue hire at the Gallery
• 10% discount on ticketed Public Programmes (exclusions may apply).
• $12.50 movie and $15.50 3D tickets at Rialto Cinemas Newmarket, including Friday and Saturday nights (excludes Beyond Film, alternate content, film festivals, special events and screenings. Discount cannot be claimed on online ticket purchases.)
• 20% off ongoing education courses with the University of Auckland. Contact Membership for the discount code.
• Enjoy complimentary access to the Australian National Maritime Museum and a 10% discount in their gift shop upon presentation of your valid membership card and a form of ID (driver's license, passport, credit card etc.) 

If you would like to bring a guest, please purchase one of our guest passes at the Gallery or when signing up online.

If you’d like to bring others to our many exhibitions or events, add a $25 guest pass (or $75 for a 3-year membership) when signing up online or purchase at the Gallery. A guest pass is valid in conjunction with your annual membership and is loaded onto your existing membership card. Please note, there can only be one guest pass linked to an existing membership.

A guest pass allows you to share your Members benefits with a friend every time you visit us; you can bring a plus-one to paid exhibitions and free Members events (note: booking might be required), or purchase an extra Members ticket to a paid event. 

Present your membership card at the front desk to receive your tickets to our paid exhibitions or scan your card at the door to the Members Lounge to gain access to the lounge and tea and coffee facilities. 

As a Member, you receive free, unlimited entry to the Gallery’s ticketed exhibitions, excluding special events. Please present your membership card at the ticket counter when attending a ticketed exhibition and we will issue your entry pass on the spot. You may visit the exhibition for free as often as you like but will need to present your membership card on each new visit.

Yes – Members receive a 10% discount in our shop*, at our café on level 1, on Auckland Art Gallery venue hire and on ticketed Public Programmes (exclusions may apply). Present your membership card at Rialto Cinemas Newmarket to receive $12.50 movie and $15.50 3D tickets. Offer includes Friday and Saturday nights but excludes Beyond Film, alternate content, film festivals, special events and screenings. Movie discounts cannot be claimed on online ticket purchases. Members receive 20% off ongoing education courses with the University of Auckland (email us for the discount code). Members enjoy complimentary access to the Australian National Maritime Museum and a 10% discount in their gift shop upon presentation of your valid membership card and a form of ID (driver's licence, passport, credit card etc.) 

*  Excludes sales and promotions. Discount not currently available online.

Member previews are exclusive opportunities to view special exhibitions before they open to the public. Information about preview dates and times will be emailed to Members in advance.

Our fortnightly e-newsletter is full of news from the Gallery, events and Members-exclusive content.

If you’d like to hear from us, you’ll need to opt-in when signing up so that you’re added to our mailing list. You may unsubscribe from these updates at any time.

If you are not receiving emails from us, but think you should be, contact us at membership@aucklandartgallery.com or 09 870 6173.

The Members lounge on Level 2 of the Gallery is available exclusively for Members to meet and relax in during their visit. Free tea and coffee making facilities are provided and magazines and books are available to read. 

You can access the Members Lounge and its facilities on Level 2 by scanning your membership card on the card reader next to the lounge door.

The lounge is generally available to Members during Gallery opening hours (Open 10am – 5pm) However, the lounge might be closed at times for an internal event or function. Lounge closures can be viewed here. 

While we always try to give advance notice of lounge closures through the Members e-newsletter, on rare occasions this may not be possible. We appreciate your understanding and apologise for any inconvenience.

Please email membership@aucklandartgallery.com and let us know that you’re interested.

You will receive an email notification with online payment link if your membership comes up for renewal. Alternatively, you can renew at any information desk when visiting the Gallery.

Yes, let us look after renewing your membership for you by choosing auto-renewal, which means you authorize Auckland Art Gallery Toi o Tāmaki to automatically renew your membership.

Members enrolled in the auto-renew program will be notified by email at least 14 days prior to the charge. If you change your mind about auto-renewing, you can cancel up to three working days prior to the auto-renewal date by calling +64 9 890 6173 or by emailing us at membership@aucklandartgallery.com. 

To process payments for Members who have selected automatic renewal, Auckland Art Gallery Toi o Tāmaki will retain payment information using tokenisation technology for enhanced security. We do not store credit card numbers.

If your credit card is declined when we try to charge you for your membership, we will reach out to you via email, phone and/or post to discuss alternative payment methods. Your membership will be inactivated until we have received and processed your payment.

You can change any of your personal details by emailing us your new information and we will update your records. Please include your membership card number, full name and address. 

Our privacy policy details the way we use and store your data, and covers email newsletters/unsolicited emails and changes to your personal information.

Due to processing times, your payment and renewal notice may cross paths. To confirm that we have received your membership payment, please email membership@aucklandartgallery.com. Please disregard any notices you receive after your payment has been submitted.

If you sign up at the Gallery, we will issue your membership card straight away.

If you sign up online you can elect to receive your membership pack by post (generally arrives within 7–10 business days) or receive a digital card, which will be issued straight away.

In order to receive discounts or access the Members Lounge, you’ll need to present your card. You can visit the Gallery and its free exhibitions without your membership card, but you’ll be unable to take full advantage of the benefits.

Yes. When signing up or gifting a membership, you can select a paperless membership (digital card only, you won’t receive a welcome pack), or opt for a digital card in addition to your physical card.

Note, that neither of those cards are transferrable.  

If you have lost your membership card, we are happy to replace it. A replacement card is free.

Simply stop by any membership desk in the Gallery and a new card will be issued on the spot, or you can email membership@aucklandartgallery.com to let us know you need a replacement card, and we’ll post one to your home address.

Alternatively, you can opt for a digital card by emailing us at membership@aucklandartgallery.com.

Note: once you have received a new card, your old card will no longer work. 

No. Once your membership card is issued you can keep the same card for as long as you remain a financial Member of Auckland Art Gallery Toi o Tāmaki.

We are happy to replace your card free of charge, if necessary, when your membership comes up for renewal. See the information above on lost cards.

You can find basic information, such as your membership number and expiry date in your welcome and renewal emails. Please note, a membership number is different to a card number (one member can have multiple cards).

If you have a physical membership card, the number is located under the barcode on the back of the card.

If you have a digital card, the number is located under the QR code in the corresponding email.

Our membership programme is for individual Members only. If you’d like to bring others to any of our many events and previews, add a $25 guest pass (or $75 for a 3-year membership) when signing up online or purchase at the Gallery. A guest pass is valid in conjunction with your annual membership and will be loaded onto your membership card. 

Alternatively, you can purchase multiple memberships in one transaction.

Membership cards are non-transferable. For information on bringing guests to the Gallery, please see the Member benefits FAQs above.

You can reach our team at membership@aucklandartgallery.com or on +64 9 890 6173.