Frequently asked questions

Unlock Aotearoa’s largest and most inspiring visual arts experience with a Gallery membership. 

If you’re ready to sign up:


Surprise a loved one with access to Aotearoa's largest and most inspiring visual arts experience.

If you’re ready to gift a membership:


When purchasing a gift membership online, you can select any date up to 90-days in the future. The membership will be active from the date selected. A welcome email will be sent to the recipient on this date. If you purchase at the Gallery, a welcome email will be sent straight away.

The gifter can include a personal message to the giftee. This message and the name of the gifter will be featured in the welcome email.


The full list of benefits includes: 

  • FREE unlimited entry to paid exhibitions
  • Members Lounge access 
  • Events curated specifically for Members, including exclusive exhibition viewings.
  • Three issues per year of our Gallery magazine, Art Toi.
  • Regular email newsletters
  • 10% discount on ticketed Gallery events (exclusions may apply.)
  • 10% discount on food and beverages at our café and shop (excludes sales and promotions. Discount not currently available online.) 
  • 10% discount on venue hire at the Gallery
  • $13.50 movie and $16.50 3D tickets at Rialto Cinemas Newmarket, including Friday and Saturday nights (excludes Beyond Film, alternate content, film festivals, special events and screenings. Discount cannot be claimed on online ticket purchases.)


A guest pass allows you to share your Members' benefits with a friend every time you visit us. This means you can bring a plus-one to all our exhibitions and free Members events (note: booking may be required, exclusions apply) or purchase an extra Members ticket to a paid event. 

You can add a $30 guest pass (or $90 for a 3-year membership) when signing up online or purchase it during your next visit to the Gallery. A guest pass is valid with your annual membership and loaded onto your existing membership card. Please note there can only be one guest pass linked to an existing membership.

Present your membership card at the front desk to receive your tickets to our paid exhibitions, or scan your card at the Members Lounge door to access it and tea and coffee facilities. 


Membership Plus bridges the gap between our entry-level loyalty programme, Membership, and our special-interest donor groups. Many of our Members feel a strong connection to the Gallery and would love to give back in a sustainable, continuous way, but our donor groups may not suit their interests or financial capacity.

Membership Plus is a wonderfully easy way to support the Gallery's vision to foster art and ideas. Your annual contribution will help us bring world-class art and artists to Aotearoa New Zealand. To thank you for your support, you will enjoy all the benefits of membership as well as exclusive access to the Gallery and special offers from our partners.

You can join Membership Plus for an annual contribution of $290. Of this fee, $200 will go towards our international exhibition fund, helping us bring world-class art and artists to Aotearoa New Zealand.


You will receive an email notification with online payment link if your membership comes up for renewal. Alternatively, you can renew at any information desk when visiting the Gallery.
When you sign up or renew your membership, you can opt in for auto-renewal which means you authorize Auckland Art Gallery Toi o Tāmaki to automatically renew your membership. For more information on auto-renewal see the ‘Renewing and managing my membership’ section of our FAQ.

If you have lost your membership card, we are happy to replace it. Email, and we will arrange a new card. Once you receive a new card, your old one will no longer work. 

You can reach our team at or on +64 9 890 6173. 

Becoming a Member or gifting a membership

Everyone is welcome to become a Member of Auckland Art Gallery Toi o Tāmaki. International Members enjoy the same benefits as New Zealand Members, which means you can visit all our exhibitions free of charge as often as you like. Please note that it can take up to six weeks for your membership to arrive via international post, depending on your location.

International Members will receive digital copies of the magazine Art Toi instead of hard copies.


As an employee of Tātaki Auckland Unlimited or Auckland Council you can redeem your Employee Benefit Pass for a one-year Gallery membership. Most staff are eligible, but terms and conditions apply ­– click here for information about eligibility.

To redeem your Employee Benefit Pass, visit our information desk at the Gallery or sign up online. By default, you will receive a digital membership card as soon as your eligibility is confirmed. Welcome packs will not be issued for memberships redeemed as part of the Employee Benefit Pass scheme. Physical membership cards are available upon request.

Your membership fee is not tax-deductible. Any donation you make to Auckland Art Gallery Toi o Tāmaki over $5 is tax-deductible, and we will automatically send you a tax receipt. You can make a donation as part of the membership sign-up process, renewal process, online or by emailing us.


To ensure your security, credit card details are sent through a secure payment server. The currency referred to is New Zealand dollars. The accepted cards are Visa and Mastercard. For security reasons we do not accept credit card payments via email or phone. For information on automatic renewals, see ‘Renewing and managing my membership’ FAQs.


No. Membership subscription fees are non-refundable.

  • All prices are GST-inclusive.
  • Proof of ID (a valid Gold Card, student ID, Community Services Card etc.) is required when signing up. If you are a full-time student or Community Services Card holder, you can choose between a discounted 1-year membership or a 3-year membership at the standard price.
  • Membership subscription fees are non-refundable. 
  • Membership is non-transferable.
  • Memberships cannot be extended due to personal circumstances. 
  • Membership is valid for one year from the date of purchase.
  • Memberships are for personal, non-commercial use only. Membership cannot be used for commercial activity.
  • Guests can only visit accompanied by a current paid member who holds a valid guest pass. A guest pass is valid in conjunction with your annual membership and will be loaded onto your existing card.
  • Categories, benefits, and prices are subject to change.

Our privacy policy details the way we use and store your data, covers email newsletters/unsolicited emails and changes to your personal information.

Member benefits and guest passes

Yes, Auckland Art Gallery Members receive free entry to paid exhibitions. Click here for the full list of benefits.


If you’d like to hear from us, opt-in to our mailing list when signing up. If you are not receiving emails from us, but think you should be, contact us at or 09 870 6173.

The Members Lounge on Level 2 of the Gallery is available exclusively for Members to meet and relax during their visit. Free tea and coffee-making facilities are provided, and magazines and books are available to read. 


The Members Lounge is located on Level 2, and is open during Gallery opening hours (10am – 5pm) with the exception of occasional closures. Lounge closures can be viewed here. Members can access the Lounge by scanning your membership card on the card reader next to the lounge door.


Renewing and managing my membership

Yes, let us look after renewing your membership for you by choosing auto-renewal, which means you authorize Auckland Art Gallery Toi o Tāmaki to renew your membership automatically.

Members enrolled in the auto-renew program will be notified by email at least 14 days prior to the charge. If you change your mind about auto-renewing, you can cancel up to three working days before the auto-renewal date by calling +64 9 890 6173 or emailing us at

To process payments for Members who have selected automatic renewal, Auckland Art Gallery Toi o Tāmaki will retain payment information using tokenisation technology for enhanced security. We do not store credit card numbers. If your credit card is declined when we try to charge you for your membership, you will receive an invitation to renew; you can do this online using an active card or at the Gallery. Your membership will be inactivated until we have received and processed your payment.


Email us requesting to update your information. Please include your card number, full name and address.

Due to processing times, your payment and renewal notice may cross paths, however this should take no longer than two days. To confirm that we have received your payment and processed your renewal, please email Please disregard any notices you receive after your payment has been submitted.

Membership cards

No. Once your membership card is issued you can keep the same card for as long as you remain a financial Member of Auckland Art Gallery Toi o Tāmaki. If you have lost your card, see above: ‘I have lost my membership card – how do I replace it?’

You can find basic information, such as your membership number and expiry date in your welcome and renewal emails. Please note, a membership number is different to a card number (one member can have multiple cards).

If you have a physical membership card, the number is located under the barcode on the back of the card.

If you have a digital card: the number is located under the QR code in the corresponding email.

No, our membership programme is for individual Members only. If you would like to bring someone to our exhibitions, add a $30 guest pass (or $90 for a 3-year membership) when signing up online or purchasing at the Gallery. For more information, see above for guest passes. Alternatively, you can purchase multiple memberships in one transaction.


Membership cards are non-transferable. For information on bringing guests, see above on guest passes.