We work to ensure the Gallery is as accessible as possible. If you're planning on visiting us and would like to know more about access, the information on this page should help.
Our external kauri canopy and columns are undergoing essential cleaning and re-oiling treatment from Mon 2 Sep – late Oct. The Gallery, including its shop and Mojo café, will be open as usual over this time. Members of the public can still enter through the Gallery’s front entrance, and gain access to our Mojo café and Albert Park via a public staircase along Kitchener Street. Access to work areas will be restricted.
The Gallery is located at the corners of Kitchener and Wellesley streets in central Auckland. Main entry is via Kitchener street.
Accessible car parks are available on Kitchener street (approx. 10 metres' walk from our main entrance), as well as in the Victoria Street East car park (approx. 260 metres' walk to our main entrance).
There are several bus stops near the Gallery that offer seating, shelter, computerised timetables and touch-to-speak timetables. Please check the Auckland Transport website for more information
Taxis can pick up and drop off from the loading bays on Kitchener Street (approx. 10 metres walk to our main entrance).
We have three accessible doors located beside the Gallery's main revolving entry and exit doors. These are hinged, automatic opening doors and are activated by pushing a small ‘press to open door’ button on the grey metal bollard beside each door.
Once you have entered the Gallery, you will find accessible counters immediately ahead of you at our main information desk.
Accompanying carers / in-Gallery assistance
We offer complimentary Gallery entry to accompanying carers.
Gallery Assistants are available throughout the building to answer any questions or provide directions if desired. Gallery Assistants who can speak multiple languages wear red badges with a greeting on their uniforms.
Entry for service dogs
Guide dogs are permitted in the Gallery.
Wheelchairs and more
Wheelchairs, crutches / walking sticks are available for free. Booking is recommended.
We have a free cloakroom where you can leave backpacks and other belongings.
All areas of the Gallery are accessible by wheelchair or by pram, and we recommend using the lifts from our Foyer to access all exhibition spaces.
To access our Lower Ground level, please use the accessible lift at the south end of the Gallery. This is indicated by signage or you may ask any of our Gallery Assistants for directions.
All our lifts have braille floor numbers and an automated recording informs you of the level at which the lift has stopped.
Very occasionally there may be an artwork on display that doesn’t accommodate wheelchair access. If you are unsure if this is the case, please ask a Gallery Assistant.
We have printed maps available at the Gallery's main information desk in English, French, German, Japanese, Korean, Mandarin, Samoan, Spanish, Te Reo and Tongan. These maps may also be downloaded from the foot of every page of this website.
Free guided tours of the Galley lasting approx. one hour run in English every day at 11.30am and 1.30pm and in Mandarin every Thursday–Sunday at 12.30pm.
To join a tour, please register at our information desk on the day of your visit (places are limited), and let the tour guide know at the beginning of the tour if you have any accessibility needs.
There is an accessible/gender neutral bathroom on every level of the Gallery. These are in a self-contained compartment with full privacy.
- Ground level: sliding door, baby change table, nappy disposal bin, handrail next to toilet, transferable distance to toilet, bag hook
- Mezzanine level: sliding door, baby change table, nappy disposal bin, armchair for breastfeeding, handrail next to toilet, transferable distance to toilet, raised flusher buttons, bag hook
- Level one: sliding door, child protection seat, handrail next to toilet, transferable distance to toilet, raised flusher buttons, bag hook
- Level two: hinged door, child protection seat, handrail next to toilet, transferable distance to toilet, bag hook
- Lower Ground level: sliding door, fold-out baby change table, handrail next to toilet, transferable distance to toilet
The DiscoVERY exhibition in our Creative Learning Centre on the Mezzanine level has loud music, flashing lights, dim lighting and video works.