Last updated 5:30pm, Tuesday 23 November 2021.
We want to make sure all visitors have a safe and enjoyable experience when returning to the Gallery.
At Alert Level 3 Step 2, all visitors to the Gallery are required to comply with conditions of entry, including mandatory sign-in and wearing a face covering to protect themselves and others. Increased physical distancing and hygiene measures will be in place.
Click here for the Ministry of Health’s Alert Level 3 Step 2 guidelines and see our FAQs below for more information on how we are keeping everyone safe.
We look forward to welcoming you back to the Gallery!
What safety measures do you have in place at Alert Level 3 Step 2?
We want to make your experience as enjoyable and safe as possible.
To facilitate this, we are implementing a comprehensive range of safety measures to meet Government and Ministry of Health COVID-19 guidelines.
Here’s a rundown of some of the measures we’re putting in place:
- All visitors must scan in using the NZ COVID Tracer app – you’ll find the QR code on the sign at the entrance to the Gallery. You can also sign in using our secure paper register.
- As per Government conditions, all visitors must wear a facemask while visiting indoor public spaces, including the Gallery.
- Please maintain a two-metre physical distance from our staff and from any other people who are not in your own bubble.
- We accept contactless payments only.
- All high-contact areas will be regularly cleaned throughout the day.
- Hand sanitiser stations will be located across the Gallery for you to use.
- Some indoor areas where space is limited have restricted entry or are closed, including our café, Creative Learning Centre, Members Lounge and cloakroom.
- Our Research Library is open by appointment 1–5pm Wednesdays and Thursdays only. To make an appointment, please contact us in advance via email or on +64 9 307 7714.
Do I need to register my visit?
As per the Government conditions for indoor public spaces we have provided a COVID Tracer app QR code at entry, all visitors must provide contact tracing information before entering the Gallery.
We also offer a secure paper register for those who prefer to sign in this way or for those who cannot access the app. To maintain privacy, paper registers are kept securely in a safe for 60 days and then destroyed. Details would only be supplied to the Ministry of Health in the event that the Gallery becomes a location of interest.
Do I need to wear a face mask?
Yes, the Government requires that visitors to indoor public spaces, like museums and galleries, must wear a face covering. To keep yourself and others safe, the Gallery does not allow entry without a facemask, unless you have a medical exemption.
You will see our Gallery Assistants, retail staff and other Gallery team members also wearing masks while on your visit to us.
What's on at the Gallery during Alert Level 3 Step 2?
We have a range of exhibitions and events designed especially for you enjoy at Alert Level 3 Step 2. For the most up-to-date information, see What’s On.
Can I pay in cash?
No – only contactless payments are accepted at Alert Level 3 Step 2.
Is the Gallery's cloakroom open?
No – the Gallery's cloakroom is closed during Alert Level 3 Step 2.
Please leave backpacks at home.
Self check-in for umbrellas is available.
What can I do to support the Gallery?
Is the Gallery’s café open?
The Gallery’s café is closed at Alert Level 3 Step 2.
Can I take one of the Gallery’s daily tours?
Daily tours are currently suspended at Alert Level 3 Step 2.
Is the Gallery’s Creative Learning Centre open?
The Gallery’s Creative Learning Centre is closed at Alert Level 3 Step 2.
Is the Members Lounge open?
The Members Lounge is closed at Alert Level 3 Step 2.
Is the Research Library open?
Our Research Library is open by appointment 1–5pm Wednesdays and Thursdays only. To make an appointment, please contact us in advance via email or on +64 9 307 7714.
Are people visiting / working at the Gallery vaccinated?
The Government has not made it mandatory for people to disclose their vaccination status in order to visit public buildings and we currently cannot ask them for that information. We do, however, take the wellbeing of our visitors and our staff seriously and are doing everything in our power to keep people safe through scanning, masking and distancing. We are strongly encouraging and supporting our staff to be vaccinated.
Is proof of vaccination required?
The government is yet to release its vaccination certificate, so proof of vaccination isn't currently required for visitors.
We believe that we can safely follow the government’s requirements and provide the safest environment possible for our staff and visitors. Masks are required for all visitors aged 12 and over at all times within the Museum, and you’ll need to sign in for contact tracing. We do ask that you remain at least 2m from other visitors outside your bubble and our staff, at all times.