Becoming a Member, renewing or gifting membership
How can I become a Member?
Becoming a Member is easy – for fastest service, sign up below.
You can also sign up at any membership desk in the Gallery or by posting your membership form and payment to:
Freepost: 172290
Auckland Art Gallery Toi o Tāmaki
Membership
Private Bag 92520
Wellesley Street
Auckland 1141
How can I renew my membership?
Renew at any membership desk in the Gallery or post your cheque or credit card payment together with your sign up form to:
Freepost: 172290
Auckland Art Gallery Toi o Tāmaki
Membership
Private Bag 92520
Wellesley Street
Auckland 1141
Will I receive a new membership card when I renew my membership?
No. Once your membership card is issued you will keep the same card for as long as you remain a financial Member of Auckland Art Gallery.
Where can I find my membership card number?
Your membership card number is located on the back of your permanent membership card.
How can I update my postal address or contact information?
You can change any of your personal details by emailing us your new information and we will update your records. Please include your membership card number, full name and address.
What is your privacy policy? How will you use my personal data?
Our privacy policy details the way we use and store your data, and covers email newsletters/unsolicited emails and changes to your personal information.
How secure is my online payment?
For security reasons we do not accept credit card payments via email or phone. To ensure your security, credit card details are sent through a secure payment server. The currency referred to is New Zealand dollars. The accepted cards are Visa and Mastercard.
If your credit card is issued by the Bank of New Zealand, Westpac or by a bank outside New Zealand, you may see a pop-up box (3D secure) after entering your credit card details into the online payment system. The Verified by Visa or Mastercard SecureCode scheme is a measure to promote security, and prevent fraudulent transactions. The 3D Secure facility requests a password related to the use of your card. The feature is provided by your bank, and is not related to Auckland Art Gallery or this website. Please contact your bank directly if you have any concerns.
Non-registration of your card for a 3D secure password or clicking 'cancel' on the 3D secure page may lead to your payment transaction being declined. Please try again, and wait for the 3D secure page to appear
Is my membership tax deductible?
Your membership fee is not tax deductible, but any donation you make to Auckland Art Gallery over $5 is tax deductible and we will automatically send you a tax receipt. You can make a donation as part of the membership sign up or renewal process or by emailing us.
I have already renewed my membership. Why am I still receiving renewal notices in the post?
Due to processing times, your payment and renewal notice may cross paths in the post. To confirm that we have received your membership payment, please email membership@aucklandartgallery.com. Please disregard any notices you receive after your payment has been submitted.
Can I purchase membership as a gift?
Yes – membership to Auckland Art Gallery makes the perfect gift.
You may also purchase gift membership at any membership desk in the Gallery and at our shop.
Does the Gallery offer a concession membership?
Yes, we offer $40 concession memberships for Community Services Card holders, full-time students and senior citizens. Please bring proof of ID and relevant documents (Gold Card, student ID etc) when signing up.
As a Founding Member how do I renew my membership?
For the transition period of Friends to Members all Founding Members membership fees continue to be paid to the Friends of the Auckland Art Gallery Society Inc while all member services are being delivered by the Gallery. Founding Members can renew their membership at the information desk.
If you have any questions about your Founding Member membership please contact the Friends Coordinator, Members Lounge, level 2, email galleryfriends@aucklandartgallery.com or phone +64 9 890 2256.
Membership cards
When will I receive my membership card? Can I visit the Gallery without my card?
If you sign up at our membership desks within the Gallery, we will issue your membership card straight away.
If you sign up online or by post, you will receive your membership card by mail within 10–14 business days.
In order to receive discounts or access the Members Lounge you’ll need to present your card. You can visit the Gallery and its free exhibitions without your membership card but you can’t take advantage of the benefits without your Members card.
I have lost or misplaced my membership card. How can I request a replacement?
If you have lost or misplaced your permanent membership card, you may request a replacement by emailing your full name and address to membership@aucklandartgallery.com. Please note that there is a $10 fee for replacement cards which covers printing, processing and postage costs.
Can I designate a second membership cardholder?
All of our memberships are individual memberships only. If you would like to bring one or more guests along when visiting the Gallery simply purchase one (or two or three) of our guest passes. The guest pass enables you to bring along anyone you like.
To purchase a guest pass, please send us an email us with your membership number, full name and address.
Can I give my membership card to someone else to use?
Membership cards are non-transferable. For information on bringing guests to the Gallery, please see the Member benefits FAQs below.
Members receive great benefits including 10% off food and beverage at the Mojo café on level 1
and 10% discount from the Galllery shop
Member benefits and guest passes
Do Members get free entry to ticketed exhibitions?
Yes, Auckland Art Gallery Members receive free entry to paid exhibitions. The full list of benefits includes:
- FREE unlimited entry to paid exhibitions
- Exclusive exhibition previews
- Members Lounge access
- Invitations to regular talks or behind-the-scenes tours
- Regular enewsletters
- 50% discount off Reading Room: A Journal of Art and Culture
- $12.50 movie and $15.50 3D tickets1 at Rialto Cinemas Newmarket including Friday and Saturday nights
- 10% discount off food and beverage at our Mojo café
- 10% discount at our shop2
- 10% discount off venue hire at the Gallery
- Excludes Beyond Film, alternate content, film festivals, special events and screenings
- Excludes sales and promotions. Discount not currently available online
If you would like to bring a guest, please purchase one of our guest passes in the Gallery or by sending us an email.
How does the guest pass work? How do I get a guest pass?
Any current Member of Auckland Art Gallery can add up to three accompanying guests to their cards. The number of guests will be loaded to your existing membership card enabling you to scan them into our paid exhibitions and the Gallery’s Members Lounge.
Your guest benefits include:
- FREE unlimited entry to paid exhibitions
- Exclusive exhibition previews
- Access to regular talks or behind-the-scenes tours
- Members Lounge access
It does not provide guests with access to discounts and guests do not receive Member emails or updates.
Guest must accompany you to be able to share in your privileges.
To add one, two or three guests to your membership, please send us an email with your membership card number, full name and address.
Do I need tickets to view paid exhibitions?
As a Member, you receive free admission to the Gallery’s paid exhibitions, excluding special events. Please present your membership card at the ticket counter when entering a paid exhibition and we will issue your entry pass on the spot. You may visit the exhibition for free as often as you like.
Do I receive Gallery discounts with my membership?
Yes – Members receive a 10% discount in our shop*, at our Mojo café on level 1 and on Auckland Art Gallery venue hire. Reading Room: A Journal of Art and Culture published by Auckland Art Gallery is available to members at a 50% discount. Present your membership card at Rialto Cinemas Newmarket to receive $12.50 movie and $15.50 3D tickets. Offer includes Friday and Saturday nights but excludes Beyond Film, alternate content, film festivals, special events and screenings.
* Discount not currently available online
What are Member previews and how do I attend?
Member previews are exclusive opportunities to view special exhibitions before they open to the public. Information about preview dates and times will be mailed to Members in advance.
To attend an exhibition preview, Members need to present their membership card at the entrance to the exhibition. Reservations are not necessary unless specifically advertised.
How can I sign up to receive membership emails?
When you sign up as one of our Members, you will be automatically subscribed to the Members enewsletter. This way you will stay informed and receive advance notices of exhibitions, programmes, events and special offers. You may unsubscribe from these updates at any time.
What area(s) of the Gallery are available exclusively for Members?
The Members Lounge on level 2 of the Gallery is available exclusively for Members to meet and relax in during their visit. Free tea and coffee making facilities are provided and magazines and books are available to read.
Membership add-on programmes
What add-on programmes are currently available?
We are currently developing a series of add-on programmes and will alert you when these become available.
