The membership office will be closed from Fri 22 Dec 2017 until Sun 7 Jan 2018 and the last day for online memberships is Wednesday 13 December.
During this period, you may still join online as a Member and your order will be processed on Mon 8 Jan 2017. For more immediate processing, you can continue to purchase memberships in person 10am–5pm daily from the Membership desk on the ground level.
Becoming a Member, renewing or gifting membership
How can I become a Member?
Becoming a Member is easy – you can sign up online, or at any membership desk in the Gallery. Memberships purchased at the Gallery are issued on the spot.
For fastest service, sign up below.
Once we’ve processed your online application, we’ll post out a membership pack which will include your membership card and information on benefits.
Don’t want to wait for the post? You can pick up your membership pack from the Gallery. Just let us know by ticking the relevant box when signing up and we will have your new Members pack ready at our information desk on the Gallery's ground level.
Online membership purchases are usually processed within 24 to 48 hours. You will receive an email notification once your Members pack has been posted or is ready for pick up.
How can I renew my membership?
Renew at any membership desk in the Gallery or post your cheque or credit card payment together with your sign up form to:
Auckland Art Gallery Toi o Tāmaki
Private Bag 92520
Will I receive a new membership card when I renew my membership?
No. Once your membership card is issued you will keep the same card for as long as you remain a financial Member of Auckland Art Gallery.
Where can I find my membership card number?
Your membership card number is located on the back of your permanent membership card.
How can I update my postal address or contact information?
You can change any of your personal details by emailing us your new information and we will update your records. Please include your membership card number, full name and address.
How secure is my online payment?
To ensure your security, credit card details are sent through a secure payment server. The currency referred to is New Zealand dollars. The accepted cards are Visa and Mastercard.
For security reasons we do not accept credit card payments via email or phone.
Is my membership tax deductible?
Your membership fee is not tax deductible, but any donation you make to Auckland Art Gallery over $5 is tax deductible and we will automatically send you a tax receipt. You can make a donation as part of the membership sign up or renewal process or by emailing us.
I have already renewed my membership. Why am I still receiving renewal notices in the post?
Due to processing times, your payment and renewal notice may cross paths in the post. To confirm that we have received your membership payment, please email firstname.lastname@example.org. Please disregard any notices you receive after your payment has been submitted.
Can I purchase membership as a gift?
Yes – membership to Auckland Art Gallery makes the perfect gift.
You may also purchase gift memberships at any membership desk in the Gallery.
Does the Gallery offer a concession membership?
Yes, we offer $40 concession memberships for Community Services Card holders, full-time students and senior citizens. Please bring proof of ID and relevant documents (Gold Card, student ID etc) when signing up.
When will I receive my membership card? Can I visit the Gallery without my card?
If you sign up at our membership desks within the Gallery, we will issue your membership card straight away.
If you sign up online or by post, you will receive your membership card by mail within 10–14 business days.
In order to receive discounts or access the Members Lounge you’ll need to present your card. You can visit the Gallery and its free exhibitions without your membership card but you can’t take advantage of the benefits without your Members card.
I have lost my membership card, how do I replace it?
If you have lost your membership card we are happy to replace it. This incurs a $10 service and replacement fee. Simply stop by any membership desk in the Gallery to make payment and your card can be posted out to you. Want it immediately? Email email@example.com to let us know you have lost it and when you need it by, and we will have one waiting at the main front desk ready for you to pay and pick up.
Can I designate a second membership cardholder?
Our membership programme is for individual Members only. If you’d like to bring others to any of our many events and previews, add a $15 guest pass (limited to three) when signing up online or purchase at the Gallery. Guest passes are valid in conjunction with your annual membership and will be loaded onto your membership card.
Can I give my membership card to someone else to use?
Membership cards are non-transferable. For information on bringing guests to the Gallery, please see the Member benefits FAQs below.
Member benefits and guest passes
Do Members get free entry to ticketed exhibitions?
Yes, Auckland Art Gallery Members receive free entry to paid exhibitions. The full list of benefits includes:
- FREE unlimited entry to paid exhibitions
- Exclusive exhibition previews
- Members lounge access
- Invitations to regular talks or behind-the-scenes tours
- Regular email newsletters
- 50% discount off Reading Room: A Journal of Art and Culture
- $12.50 movie and $15.50 3D tickets1 at Rialto Cinemas Newmarket including Friday and Saturday nights
- 10% discount off food and beverage at our Mojo café
- 10% discount at our shop2
- 10% discount off venue hire at the Gallery
- Excludes Beyond Film, alternate content, film festivals, special events and screenings. Discount cannot be claimed on online ticket purchases.
- Excludes sales and promotions. Discount not currently available online.
If you would like to bring a guest, please purchase one of our guest passes at the Gallery or when signing up online.
How does the guest pass work? How do I get a guest pass?
If you’d like to bring others to our many events or previews, add a $15 guest pass (limited to three) when signing up online or purchase at the Gallery. Guest passes are valid in conjunction with your annual membership. Your guest passes are loaded onto your existing membership card. Present this at a membership desk to receive your tickets to our paid exhibitions, or scan your card at the door to the Members Lounge to gain access to the lounge and tea and coffee facilities.
Your guest benefits include:
- FREE unlimited entry to paid exhibitions
- Exclusive exhibition previews
- Access to regular talks or behind-the-scenes tours
- Members Lounge access
It does not provide guests with access to discounts and guests do not receive Member emails and updates.
Guest must accompany you to be able to share in your privileges.
Do I need tickets to view paid exhibitions?
As a Member, you receive free admission to the Gallery’s paid exhibitions, excluding special events. Please present your membership card at the ticket counter when entering a paid exhibition and we will issue your entry pass on the spot. You may visit the exhibition for free as often as you like.
Do I receive Gallery discounts with my membership?
Yes – Members receive a 10% discount in our shop*, at our Mojo café on level 1 and on Auckland Art Gallery venue hire. Reading Room: A Journal of Art and Culture published by Auckland Art Gallery is available to members at a 50% discount. Present your membership card at Rialto Cinemas Newmarket to receive $12.50 movie and $15.50 3D tickets. Offer includes Friday and Saturday nights but excludes Beyond Film, alternate content, film festivals, special events and screenings. Movie discount cannot be claimed on online ticket purchases.
* Discount not currently available online
What are Member previews and how do I attend?
Member previews are exclusive opportunities to view special exhibitions before they open to the public. Information about preview dates and times will be mailed to Members in advance.
To attend an exhibition preview, Members need to present their membership card at the entrance to the exhibition. Reservations are not necessary unless specifically advertised.
How can I sign up to receive membership emails?
When you sign up as one of our Members, you will be automatically subscribed to the Members enewsletter. This way you will stay informed and receive advance notices of exhibitions, programmes, events and special offers. You may unsubscribe from these updates at any time.
What area(s) of the Gallery are available exclusively for Members?
The Members lounge on level 2 of the Gallery is available exclusively for Members to meet and relax in during their visit. Free tea and coffee making facilities are provided and magazines and books are available to read.
I work for an art gallery or museum, and we are interested in reciprocal rights.
Please email firstname.lastname@example.org and let us know that you’re interested.
I own or work for a business and would like to have a membership that all my staff can use, how can I do this?
At this stage our Membership is for individuals only, and is non transferrable. May we suggest that you consider purchasing gift memberships for your staff? If you have further questions please email email@example.com.